Orders and returns

EXERCISE OF THE RIGHT OF WITHDRAWAL BY THE CUSTOMER

We inform our customers that returns are not available for customized products.

The Customer has the right to withdraw from the purchase contract within 14 days from the day on which the Customer or a third party, other than the carrier and designated by the Customer, acquired physical possession of the purchased goods (hereinafter, the "Period of Withdrawal ").

Within the Withdrawal Period, the Customer informs the selling company of his decision to exercise the right of withdrawal from the contract. In order to communicate their intention to withdraw, the Customer may alternatively:

a) use the model withdrawal form attached here under "A" (see the pdf file), to be printed, filled in and sent by registered mail or by e-mail; or

b) submit any other explicit declaration of your decision to withdraw from the contract, also by sending a communication by registered mail or by ordinary mail to the following address:

We inform our customers that returns are not available for customized products.

Gioiali by Georgiana Bortesi VAT 02713660419

Operational Headquarters in Via Località Calacecca, 3 - 61010 Monte Grimano Terme

Tel. +39 366 1284643 email: info@gioiali.com

The Customer may, however, communicate his intention to withdraw from the contract by any other means that gives certainty of the origin of the declaration from the holder of the right of withdrawal, that is, from the Customer, and proof of receipt by the selling company.

The Customer will have correctly exercised his right of withdrawal, if the communication containing the withdrawal has been sent to the selling company within the aforementioned Withdrawal Period. The burden of proof relating to the exercise of the right of withdrawal lies with the Customer.

In the event that the Customer chooses to send the withdrawal form attached under "A" or sends an ordinary email to the aforementioned addresses, the selling company will send the Customer, without delay, a confirmation of receipt of the withdrawal exercised on a durable medium.

The Customer is not required to indicate the reasons for the withdrawal, however, in the notice of withdrawal, the Customer must specify the goods they intend to return and if they want the replacement of the goods or the reimbursement of the same.

The Right of Withdrawal does not apply to Customers who have not purchased as "consumers": the term "consumer" means the natural person who acts for purposes unrelated to any entrepreneurial, commercial, craft or professional activity carried out.

EFFECTS OF THE EXERCISE OF THE WITHDRAWAL

Reimbursement of the purchase price by the selling company

If the Customer withdraws from this contract, all payments made in favor of the selling company for the purchase of the goods, including the costs of delivering the goods, if standard, will be reimbursed. The selling company is not required to reimburse the additional costs deriving from the Customer's possible choice of a type of delivery other than the least expensive type of standard delivery offered by the selling company.

The reimbursement of payments received will take place without delay and in any case within 14 days from the day on which the selling company is informed of the Customer's decision to withdraw from the contract; the selling company may, however, withhold the reimbursement until it has received the goods or until the customer has demonstrated that he has returned the goods, whichever occurs first.

The refund will be made using the same payment method used by the Customer for the initial transaction, unless the Customer has expressly agreed on other means of refund; in any case, the Customer will not incur any costs as a consequence of the refund.

RETURN OF GOODS BY THE CUSTOMER

In case of exercising the right of withdrawal, the Customer must return the goods to the following address:

Via Località Calacecca, 3 - 61010 Monte Grimano Terme

The goods must be returned without undue delay and in any case within 14 days from the day on which the Customer communicated his decision to withdraw from the contract to the selling company. The deadline is met if the Customer sends back the goods before the expiry of the 14-day period.

The direct cost of returning the goods is borne by the customer.

The Customer is only responsible for the decrease in the value of the goods resulting from their handling other than that necessary to establish the nature, characteristics and functioning of the goods.

EXCLUSION OF THE RIGHT OF WITHDRAWAL

We inform our customers that returns are not available for customized products.

Pursuant to art. 59 of Legislative Decree 6 September 2005 n. 206 (the "Consumer Code"), the Customer will not be able to exercise the right of withdrawal, when the goods purchased:

- they risk deteriorating or expiring rapidly; or

- they are sealed and / or sterile and cannot be returned for reasons of hygiene or health protection and have been opened after delivery; or

- they are perishable if opened from their original packaging or if the guarantee seal has been removed, if any.

In all the aforementioned cases, the selling company may refuse the return of the goods and deny the reimbursement of the price paid by the Customer.