ITA
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Terms of sale
The sale of the products offered on the site www.gioiali.com is governed by the following General Conditions of Sale. The site “www.gioiali.com” belongs to and is managed by the Italian company Gioiali di Georgiana Bortesi with registered office in Via Località Calacecca 3 - 61010 Monte Grimano Terme PU.
HOW TO CONCLUDE THE PURCHASE AGREEMENT
To conclude the purchase contract for one or more products offered for sale on the website www.gioiali.com, the User must complete the order form in electronic format and send it to Gioiali di Georgiana Bortesi (hereinafter, also the "Company venditrice "or even just" Gioiali "), electronically, following the instructions and procedure indicated on the site.
The order form contains a summary of these General Conditions of Sale, information on the fundamental characteristics of the order placed by the User: information on shipping, summary of the payment and shipping method chosen, a brief summary of the purchase with the name of the article, the code and characteristics of the product, the quantity of product purchased, the taxes applied, the shipping costs and the total order. With reference to the purchased goods, these may be defined below as "goods", "products" and / or "articles".
The purchase contract is concluded when GIOIALI has received, electronically, the User's order form, after verifying the correctness of the data entered, relating to the order placed and having communicated the confirmation via e-mail to the User himself. order. Before proceeding with the purchase of the products, the User will be asked to accept the General Conditions of Sale set out here; for this reason, the User is invited to carefully read these General Conditions of Sale, which govern the relationship between the User and GIOIALI.
It is therefore strongly recommended to print them, save them or, in any case, keep them. The order form will be filed in the GIOIALI database for the period of time necessary to process the orders and in any case in compliance with the terms of the law. The User can access their order form by consulting the "My order" section on the site, in the event that the User has decided to purchase as a registered user and not as a simple guest.
In any case, it is advisable to purchase the products as a "registered user" in order to then be able to access the control panel of the orders referable to each registered User and to be able to check all the interactions that took place with the site www.gioiali.com. 'purchase, Gioiali di Georgiana Bortesi will process the purchase order made by the User; the latter will receive communications based on the progress of the order itself.
GIOIALI reserves the right not to process the purchase orders of Users that are incomplete or incorrect or in the event of unavailability of the products. In these cases, the Selling Company will promptly inform the User by ordinary e-mail that the purchase contract has not been concluded and that Gioiali di Georgiana Bortesi has not followed up the purchase order. If the products, presented on the website www.gioiali.com, are no longer available or on sale at the time of the last access to the site made by the User or at the time of sending the order form, GIOIALI will be responsible for communicating promptly to the User and, in any case, in the thirty (30) days following the one in which the purchase order was sent, any unavailability of the products ordered.
In case of forwarding of the order form and advance payment of the total amount due, GIOIALI will refund the User the amount already paid, according to the timing and rules specified in the section dedicated to the Right of Withdrawal. With the electronic transmission of the order form, the User unconditionally accepts and undertakes to observe these General Conditions of Sale in relations with GIOIALI.
If the User does not agree with some of the terms set out in these General Conditions of Sale, he is invited not to submit the order form for the purchase of the products offered for sale on the website www.gioiali.com. order, the User therefore confirms that he is aware of and accepts these General Conditions of Sale, as well as the additional information contained on the website www.gioiali.com also referred to via links, including the Privacy Policy and the conditions relating to the Right of Withdrawal.
USER / CUSTOMER ASSISTANCE
The User who wants to contact the Selling Company must call the telephone number +39 366 1284 643, from Monday to Friday, from 09 to 12:30 and from 16 to 19:30, excluding holidays. For any further information, the User can contact GIOIALI at the following e-mail address: info@gioiali.com
PRESENTATION OF PRODUCTS
The products for sale on the website www.gioiali.com are described and presented with the accuracy due to the type of product, however for the safety of consumers / users and potential Users, Gioiali di Georgiana Bortesi: • invites Users who purchase the products to scrupulously check the full correspondence between the information indicated online and the original label affixed to the packaging of the products sent, before opening the package and using the products contained in the package; • reminds Users that the images of the products shown or reproduced on the site are purely indicative and illustrative; the external appearance of the packaging of the purchased products may be modified by the manufacturer of the goods themselves and therefore the packaging containing the purchased products may be different from the packaging reproduced on the site.
PRICE OF PRODUCTS and TAXES APPLIED
The prices of the products offered for sale on the website www.gioiali.com are expressed in euros.
The rates expressed on the site are not subject to the application of VAT pursuant to Article 1, paragraph 58, Law 190/2014, flat rate regime and subsequent amendments; 2 euro duty stamp applied on the original if the invoice amount exceeds 77.47 euros.
In the event of changes in the rates, such changes may affect the final price of the items purchased without the need for notification to the User. Gioiali di Georgiana Bortesi reserves the right to change the purchase prices of the products at any time; however, the products will be paid by the User at the price in effect at the time the order form is sent.
TERMS OF PAYMENT
To pay the price of the products purchased and the related shipping costs, the User can follow one of the methods indicated in the order form. The price for the purchase of products and shipping costs, as indicated in the order form, will be charged to the User according to the times and methods of the payment method chosen by the User.
PAYMENT METHOD WHEN YOUR ORDER STARTS HOW MUCH DOES IT COST RECOMMENDED USES
Bank transfer When the transfer is credited to our free current account When you do not have or do not want to use a credit card
Paypal Immediately Free When you want the goods to arrive as soon as possible
Credit Card Immediately Free When you want the goods to arrive as soon as possible
Clearpay (payment in installments) Immediately Free When you prefer to pay upon actual receipt of the goods
* Payment method currently not available
SHIPMENT
The shipment of the products will take place within 30 days from the date on which the User receives the order confirmation from Gioiali di Georgiana Bortesi The User can track the shipment of his order using the tracking number of the products provided by the courier. . As soon as the courier takes charge of the order, the User will receive a shipping confirmation email that will indicate the order's tracking number. Shipments to Italy will be processed using the GLS courier. The courier delivers from Monday to Friday during office hours and it will not be possible to make deliveries by appointment.
International shipping costs
Since June 2021, we ship with DHL Express also to: Austria, Belgium, Denmark, Finland, France, Germany, Greece, Ireland, Luxembourg, the Netherlands, Poland, Portugal, Romania and Spain at a cost starting from € 24.00.
Areas Countries Shipping cost
Zone 1: Austria, Belgium, Germany, Luxembourg, the Netherlands, € 24.00
Zone 2: France, Poland, Spain € 29.00
Zone 3: Greece, Finland, Denmark, Ireland, Romania, Portugal € 25.00
LOYALTY POINTS
At Gioiali.com we care a lot about our loyal customers, which is why we have decided to implement a points collection program that rewards your loyalty. The Loyalty Points Program, valid from January 2021, allows you to earn points based on the products purchased on the website www.gioiali.com
With each order placed you accumulate loyalty points that can be converted into redeemable vouchers for your purchases. Each € 10.00 spent allows you to acquire 1 loyalty point, worth € 1.00, valid for 100 days, from the time of purchase. Loyalty points will not be awarded for the purchase of discounted products.
To take advantage of your loyalty points, a minimum cost of € 100.00 is required. In addition, we inform you that the points will be assigned to the shipment of the order.
DELIVERIES
The indication of the order fulfillment time is not binding for Gioiali di Georgiana Bortesi but absolutely indicative, therefore there may be cases in which the order fulfillment time indicated on the site is postponed for technical and logistical reasons.
PASSING OF RISK
The risk of loss or damage to the products is transferred to the User only when the latter, or a third party designated by him and other than the courier, physically comes into possession of the goods.
USER / CUSTOMER ASSISTANCE
For any further information on the shipment of the products, the User can contact Gioiali di Georgiana Bortesi at the telephone number +39 366 1284 643, from Monday to Friday, from 09.00 to 12.30 and from 16.00 to 19.30, excluding holidays, or can write an email to the following email address info@gioiali.com. In the event of problems in shipping the purchased products, Gioiali di Georgiana Bortesi will be responsible for contacting the User directly.
APPLICABLE LAW AND JURISDICTION
The General Conditions of Sale are governed by Italian law on electronic commerce, in the Italian internal market. Any dispute relating to the purchase of products will be devolved to the exclusive jurisdiction of the Italian courts. By accepting these General Conditions of Sale, the User therefore expressly agrees to renounce the jurisdiction of the judge of his residence or domicile.
REASON FOR RETURNING PRODUCTS: UNKNOWN RECIPIENT OR WRONG ADDRESS
In the event that the recipient of the products is unknown or the address entered in the order form is incorrect, the products will be returned by the courier to the selling company. Following the receipt and acceptance of the products by Gioiali di Georgiana Bortesi, this will contact the User to resend the products. On the second failed attempt to deliver the products, Gioiali di Georgiana Bortesi reserves the right to proceed unilaterally with the reimbursement of any amount paid by the User without being, therefore, required to send the products further.
REASON FOR RETURN OF PRODUCTS: "ABSENT / NOTIFIED" RECIPIENT
In the event that the products have not been collected by the User at the courier's office or at the delivery point indicated by the same User within the agreed terms, Gioiali di Georgiana Bortesi or the courier will contact the User to proceed with a new shipment. of products. On the second failed attempt to deliver the products or in the event that the User does not contact the courier to collect them and, in any case, in all cases in which the products have not been delivered for reasons not attributable to Gioiali di Georgiana Bortesi cannot be held responsible for non-delivery or non-collection of the products and will therefore not be required to return the amount paid by the User for the purchase of the products or to send them again.
RESPONSIBILITY FOR ACCESS TO THE SITE
In all phases of access to the site www.gioiali.com, consultation, filling in forms, execution of the order, delivery of products or any other service, Gioiali di Georgiana Bortesi exclusively assumes the obligations set out here. Gioiali di Georgiana Bortesi therefore declines all responsibility for inconveniences or damages deriving from the use of the Internet and / or from unsecured or unsafe connections. In particular, all unforeseen events and / or damages occurring to the User relating to the connection used, external intrusions or computer viruses will not in any way be attributable to Gioiali di Georgiana Bortesi Similarly, all unforeseen events and / or damages occurred to the User due to due to “force majeure” exonerates Gioiali di Georgiana Bortesi from any responsibility.
PRODUCT WARRANTY
All products for sale on the website www.gioiali.com are covered by a legal guarantee of conformity recognized by the manufacturer. The legal guarantee of the product lasts 1 (one) year from delivery of the goods and must be enforced by the User, under penalty of forfeiture, within 2 (two) months from the discovery of the defect. The User can assert their rights regarding product warranties by contacting Gioiali di Georgiana Bortesi directly at the following address: info@gioiali.com.
INTELLECTUAL PROPERTY
All elements present on the website www.gioiali.com, visual or sound, including the technology that supports them, are protected by copyright, trademark or patent rights: these elements are the exclusive property of Gioiali di Georgiana Bortesi.
RIGHT OF WITHDRAWAL
We inform our customers that returns are not available for customized products.
The User has the right to withdraw from the purchase contract of the products without having to provide any reasons and without having to incur costs other than those provided for in the following paragraphs, within the term of 15 (fifteen) calendar days ("Withdrawal Period") . The Withdrawal Period ends 15 days after:
a) in the case of an order relating to a single product, the day on which the User or a third party, other than the carrier and designated by the User, acquires physical possession of the product itself;
b) in the case of an order for multiple products with separate deliveries, the day on which the User or a third party, other than the carrier and designated by the User, acquires physical possession of the last product.
To exercise the right of withdrawal, the User must inform GIOIALI of his decision to withdraw before the Withdrawal Period expires. To this end, the User may submit an explicit declaration of his decision to withdraw from the contract ("Declaration of Withdrawal").
The User has exercised his right of withdrawal within the Withdrawal Period, if the communication relating to the exercise of the right of withdrawal is sent before the expiration of the Withdrawal Period. In the event that the User makes use of the Declaration of Withdrawal, the User is invited to indicate in the Declaration of Withdrawal the order number, the product (s) for which he / she intends to exercise the right to withdrawal and its address. Since the burden of proof relating to the exercise of the right of withdrawal before the expiry of the Withdrawal Period rests with the User, it is in the User's interest to use a durable medium when communicating to GIOIALI its withdrawal. The Declaration of Withdrawal must be sent to the following address info@gioiali.com The User must return the products to GIOIALI, using a carrier of his choice and at his own expense, without undue delay and in any case within the term of 15 days calendar from the date on which it communicated to GIOIALI its decision to withdraw. The deadline is met, if the User returns the products before the expiry of the period of 15 (fifteen) days.
The product, properly packaged, must be sent to the following address:
Gioiali by Georgiana Bortesi, with Headquarters Via Via Località Calacecca 3 - 61010 Monte Grimano Terme PU.
The direct costs of returning the products to GIOIALI are borne by the User. The instructions on exercising the right of withdrawal are made available to the User on the website www.gioiali.com and reported in the order confirmation.
The return of the product to GIOIALI takes place under the responsibility and at the expense of the User. If the User withdraws from the contract, GIOIALI will refund the total amount due paid by the User for the purchase of the product, without undue delay and in any case no later than 15 calendar days from the day GIOIALI was informed of the User's decision to withdraw from the contract. The refund will be made using the same payment method used by the User for the initial transaction, unless the User himself has expressly agreed otherwise. In any case, the User will not have to incur any costs as a result of this reimbursement.
The refund may be suspended until the products are received or until the User demonstrates that they have returned the products to GIOIALI, whichever is earlier. The User is solely responsible for the decrease in the value of the goods resulting from the handling of the product other than that necessary to establish the nature and characteristics. The product must in any case be kept, handled and inspected with normal diligence and returned intact, complete in all its parts, accompanied by any accessories and leaflets, with labels where present, still attached to the product or packaging, as well as perfectly suitable for its intended use and free from signs of wear or dirt. The withdrawal also applies to the product and its packaging, in its entirety.
It cannot therefore be exercised in relation to parts and / or accessories of the product and / or packaging. In the event that the withdrawal has not been exercised in accordance with the provisions of the applicable legislation, it will not result in the termination of the contract and, consequently, will not give the right to any refund. GIOIALI will notify the User within 5 working days of receipt of the product, rejecting the request for withdrawal.
The product will remain at GIOIALI available to the User for collection which must take place at the expense and under the responsibility of the User. In the event that the product for which the withdrawal was exercised has suffered a decrease in value resulting from the handling of the goods other than that necessary to establish the nature and / or characteristics, the refund amount will be reduced by an amount. equal to this decrease in value.
GIOIALI will notify the User of the circumstance and the consequent reduced refund amount within 5 working days of receipt of the product, providing the same, in the event that the refund has already been paid, the bank details for the payment of the amount due from 'User due to the decrease in value of the product.
Updated on 11/07/2022